Simple pricing

The pricing consists of a one-time setup fee and a yearly fee. The yearly fee includes a certain number of tickets you can process within a year. If you exceed that number of tickets, you will be invoiced after one year for the additional tickets.

As an example, suppose you pay a fixed yearly fee of €6,400 for 10,000 tickets. This gets  you a reduced fee of €0.64 per ticket. If you process 12,000 tickets within a year, you will be invoiced after one year for those additional 2,000 tickets at the reduced fee of €0.64 per ticket, resulting in an invoice of €1,280 (2,000 tickets x €0.64 per ticket).

The required resources to ensure your ticketing system is set up according to your needs and that your team is properly trained. For regular and large venues, we provide data import from the previous system and custom reporting services. However, for small venues with up to 10,000 tickets, we offer a streamlined onboarding process that minimizes the necessary investment. Please note that data import and custom reporting are not included in the onboarding package for small venues.

Yes they are.

Before the end of a one-year period, we will send you a message to notify you of the upcoming renewal. You have the option to choose a different plan or cancel altogether. If you don't take any action, you will continue using the same plan for another year.

Yes, it's possible to sign a multi-year agreement. This way you can lock in a set price for a longer period of time. You cannot change your plan however in this period.

Ticketmatic relies on specialized third-party payment service providers (PSP's) to process your online payment transactions. Payment handling costs depend on the agreement you make with the PSP. They will charge the payment fee directly to you. Currently, Ticketmatic supports Mollie and Stripe. You are free to select the PSP that best suits your needs.

• Any ticket within a confirmed order (this includes all sold tickets).
• Any ticket that has been scanned.
• All tickets within a bundle (the bundle itself is not counted).
• Products or vouchers sold are considered as tickets.
• Every ticket is counted only once.

Note that you have access to the real-time numbers within your account.
 

• Tickets that were not sold and not used in another way.
• Tickets that were delivered to a partner or donor but were not used (not scanned and not in a confirmed order)
• Tickets that were removed from an order and not scanned.

Nothing, there are no refunds and there is no transfer of credits to the next year.

Default transactional emails, including all confirmation, payment, and delivery emails are included in the yearly subscription fee. If you choose to use the optional email marketing tool, you pay a yearly subscription for marketing emails.